Banking silo busting customer experience

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However, that seems to be the way telehealth is evolving. You would need to have at least one account at a bank with branches and one other account at a bank with ATMs. However, the ATMS would be operated by different banks than the branches. You could do it 24/7 at a machine called an ATM. Suppose I told you (sometime in the 1970s) that you would no longer have to go to a branch during bankers' hours to withdraw cash.

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Let me illustrate with an alternative history of consumer banking. “ Connected care” is supposed to break down these silos.

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Or your new family doctor has no idea what former doctors did to you, and you have to fill in a sheet on a clipboard in the waiting room with decades-old information you barely remember or even understood when former doctors told you. Or that the individual departments in a hospital have no idea what each other are doing. When we say healthcare operates in silos, we mean a patient’s cardiologist, psychiatrist and general practitioner have no idea what each other are doing.

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